Refund & Refill Policy
At Martulo.com, we offer non-tangible irrevocable goods, which means we do not issue refunds once the order is completed and the product is delivered. It is important for you, as the customer, to understand this before making a purchase on our site.
However, we understand that certain exceptional circumstances may arise regarding the nature of the product we provide.
Therefore, we do honor refund requests under the following circumstances:
Non-delivery of the product:
If your order has not been delivered within the expected timeframe, please contact our support department for assistance. Claims for non-delivery must be submitted in writing within 72 hours from the date of placing the order. If your order has already started processing, no refunds will be issued, but we will ensure that the delivery is completed as soon as possible.
Product not-as-described:
If you believe that the product you received does not match the description on our website, please report it to our support department within 72 hours from the date of purchase. You must provide clear evidence to support your claim. Complaints based solely on false expectations or wishes will not be honored.
Our support team is dedicated to providing professional assistance in a timely manner. Thank you for choosing Martulo.com.
